Shipping Policy
Questions About Your Order?
You will receive a confirmation email once your order has been placed. Additionally, you will receive a confirmation email with tracking information, once your order has been shipped.
A physical address must be provided during the ordering process since carriers do not deliver to post-office boxes. If an order is undeliverable or not accepted, shipping charges may apply.
A signature for delivery is not required, however, it is at the discretion of the carrier driver to leave your package at your door. ExeGi is not responsible for stolen orders. ExeGi will ship anywhere in Canada.
*Note: Shipping addresses located in areas considered to be remote, such as the Northwest Territories, may experience minor delays in delivery. These delays are contingent upon the carrier's ability to access the shipping address. ExeGi may contact you if we anticipate any delays in the delivery of your order.
United States customers can order Visbiome at, www.Visbiome.com. If you have questions about your order please call 1-844-488-4325 or email, info@visbiome.ca.
Ordering From Visbiome®
Online consumer orders received by 1:00 pm EST Monday through Wednesday will be processed and shipped via carrier shipping the same day in a temperature controlled package.
Any online orders received after 1:00 pm EST Monday through Tuesday will ship out the following business day (excluding holidays). Orders received after Wednesday 1:00 pm EST will ship out the following Monday (holidays excluded).
What time did I place my order?
When will my order ship?
Order before 1:00pm (EST)
Ships Monday
Order after 1:00pm (EST)
Ships Tuesday
What time did I place my order?
When will my order ship?
Order before 1:00pm (EST)
Ships Tuesday
Order after 1:00pm (EST)
Ships Wednesday
What time did I place my order?
When will my order ship?
Order before 1:00pm (EST)
Ships Wednesday
Order after 1:00pm (EST)
Ships Monday
What time did I place my order?
When will my order ship?
Order before 1:00pm (EST)
Ships Monday
Order after 1:00pm (EST)
Ships Monday
Shipping and Storage
Peace of Mind With a Temperature Monitor.
Your order includes the following card, which incorporates a temperature monitoring sensor. This sensor is specially calibrated for Visbiome, and helps ensure your order did not experience impactful heat events during transit to you.