Shipping Policy

Due to The Truth and Reconciliation Day holiday, we will not be shipping orders on Monday 10/2/23. All orders placed after 1 p.m. EST on Wednesday 9/27/23 will be held to ship on Tuesday 10/3/23.   

Peace of Mind with a Temperature Monitor

Your order includes the following card, which incorporates a temperature monitoring sensor. This sensor is specially calibrated for Visbiome and helps ensure your order did not experience impactful heat events during transit to you.

Shipping Policy

Online consumer orders received by 1:00 pm EST Monday through Wednesday will be processed and shipped via carrier  shipping the same day in a temperature controlled package. Any online orders received after 1:00 pm EST Monday through Tuesday will ship out the following business day (excluding holidays). Orders received after Wednesday 1:00 pm EST will ship out the following Monday (holidays excluded). Please see the below table in order to determine when your order will ship.

 

Standard Shipping
When did I place my order?	What time did I place my order?		When will my order ship?
Monday	Before	1:00 pm (EST)	Monday
	After		Tuesday
Tuesday	Before		Tuesday
	After		Wednesday
Wednesday	Before		Wednesday
	After		Monday
Thursday - Sunday	Before		Monday
	After		Monday

 

You will receive an order confirmation email once your order has been placed. Additionally, you will receive a confirmation with tracking information, once your order has been shipped.

A physical address must be provided during the ordering process since carrier does not deliver to post-office boxes. If an order is undeliverable or not accepted, shipping charges may apply.

*Note: Shipping addresses located in areas considered to be remote, such as the North West Territories, may experience minor delays in delivery. These delays are contingent upon the carrier's ability to access the shipping address. ExeGi may contact you if we anticipate any delays in the delivery of your order.

 

A signature for delivery is not required, however, it is at the discretion of the carrier driver to leave your package at your door. ExeGi is not responsible for stolen orders. ExeGi will ship anywhere in Canada.

United States customers can order Visbiome at, www.Visbiome.com.

If you have questions about your order please call 1-844-488-4325 or email, info@ExeGiPharma.com.